Customer
Service
Customer Service Hours
Mon-Fri 8:00 am - 6:00 pm (Mountain Time)
Sat & Sun - Your message will be returned promptly the next business
day!
(If you leave a message during
business hours, we will return calls promptly.)
Holidays:
Messages will be returned as soon as possible on the next business day.
Payment
For quickest delivery we
accept Visa, MasterCard, Discover and American Express credit cards, plus
PayPal, Checks and money orders. Shipment
for orders paid by check will be delayed until check clears, typically
within 7-10 days.
Shipping Information
Shipping
We use USPS, UPS and FedEx depending on time and cost, for those items
which meet their size and weight limitations. Call us for priority and
express shipping prices.
Free
shipping applies to the lower 48 US States only. Call for
international shipping charges.
Delivery Times
Order processing and shipping transit times are estimated at 5-10 working
days. If you have a specific delivery time frame, we should discuss this
prior to order placement. Sometimes, through circumstances beyond our
control, we do not make any guarantees of a projected delivery schedule.
We will do our best to expedite your order, but cannot guarantee an exact
delivery day.
Order Tracking
If delivery contact is not made approximately (10) ten working days from
shipping notification, you may want to check on the transit location of
your order. Please e-mail or call us with your invoice number and we will
respond promptly with the most up-to-date information.
Delivery Notification
Please make sure someone is at the delivery destination to receive the
order.
If your home is not accessible by delivery truck (example: summer home in
Michigan snowed in during winter months), we may have to transport your
merchandise to the nearest accessible point and it will be your
responsibility to provide pick-up and transportation to your home.
In some cases, remote delivery charges may apply. We will notify you prior
to shipping if this should apply or call us if you are concerned.
When Your Merchandise
Arrives
Please be prepared to inspect your order when it arrives. Check the bill
of lading and verify that the quantity of packages delivered agrees with
what the BOL indicates left the factory. You may have to open the cartons,
in the case of motor freight, to look for transit damage. Please do not
sign the bill of lading until you are reasonably sure the merchandise has
been delivered in good condition. If you should discover damage, it is
your responsibility to notify us immediately. You must sign the bill of
lading with a note describing the damage you see. Although damage claims
are rare, they can happen and your products are fully insured against
freight damage.
Freight Damage
Your products are insured against freight damage. Should freight damage be
determined, we will either arrange to have the merchandise repaired to
factory new conditions or replaced at no cost to you and as expeditiously
as possible.
Questions? Call Us or
Email
For large orders, please call
us or e-mail us with the merchandise information and your complete
delivery address so we can quote the exact shipping fees.
Alaska, Hawaii and
International Deliveries
Please call us or email for a quote.
Returns
If you did not purchase your
filter from this site and want to return it, please contact the site,
dealer or store from which you purchased the filter for return policy and
authorization.
If you purchased your filter
from this site and need return information, please read the following:
We
Know You Will Love Your New Purchase!
But Just In Case... Here's How To Return Your Unit
Shipment Inspection
-
All shipments have been
checked twice and packaged with care to insure safe arrival to our
customers. However, sometimes packages can become damaged in shipment.
Please inspect your shipment promptly and report any shipping damage
or shortages to us within 2 (two) days of receipt.
-
Save the original shipping
carton in case an inspection is necessary by the carrier.
Return Authorization
Number
-
We must be notified by email
within 30 days of receipt of goods for return or exchange eligibility.
-
Email
us for a Return Authorization Number.
-
All returned merchandise
must be received in undamaged condition.
-
Merchandise received at
our facility without an RA# clearly marked on the box will not be
accepted. Therefore, credit cannot be issued.
-
Merchandise with an RA#
must be received by us within 15 days of issuance of RA#.
-
Any returned or refused
delivery of products are subject to any necessary rebuilding of
returned item to "as new" condition and may result in a
restocking and rebuilding charge of up to 25% of total price.
Return Shipping
-
Shipping expenses are not
reimbursable on any returned or refused delivery.
-
When returning your
purchase, please ship it UPS only. Do not use the U.S. Post Office.
-
You must insure the unit
for your FULL purchase price plus shipping.
-
If the unit is damaged in
return transit, we will notify you and you must file a claim with UPS.
-
We cannot issue a credit
or refund on returned goods received damaged by a carrier. You must
settle the claim with the carrier.
Sign Return Policy
If you return your
merchandise, you must print and sign a copy of this policy and return it
with your merchandise. (If your printer is unavailable, sign a note
stating you have read and agree with the return policy.)
I have read and agree to this
policy.
____________________________________________________
(Signature)
(Date)
Lightning
Air
Plus For the Home
Lightning
Air - Industrial
Ozone and Ionic Purifier
in one System!
The LightningAir is not a
filter. Instead it re-creates the same process that Mother Nature uses
to keep the air fresh and clean. It generates the negative ions that
nature uses to clear the air of dust and other particles. It also
produces activated oxygen to remove odors without the use of fragrances.
It helps to break down mold, mildew and other pollutants at their
source.
|
"LightningAir
is the Solution"
Like the water we drink and the food we eat,
the air we breathe has a great impact
on our state of health.
LightningAir improves the air quality in your home by reducing many indoor
pollutants that filters alone are unable to trap such as:
- Mold & Mildew
- Odors from Pets, Cooking & Tobacco
- Chemical Gases & Paint Fumes
- Bacteria, Viruses & Fungi
Choose from one of the following
LightningAir Systems for your home, office or business:
LA2 LightningAir
Plus For the Home
LightningAir
Plus Industrial
|
Air Filters Are Only Part of the Solution
As air passes through a filter, small particles that are floating in the air are
trapped. This is helpful in reducing particles such as dust, pollen and dander,
but is only part of the solution. Most gases and odors pass right through even
the best Hepa filters. LightningAir has the answers!
Activated Oxygen breaks down odors and other
pollutants at their source.
 Nature has many ways to
produce activated oxygen, a natural air cleaner. For example, we’ve all taken a walk
after a thunderstorm and experienced the clean, fresh smell in the air. That’s ozone,
or activated oxygen, at work. Normal oxygen O2 is converted to
O3, which is commonly
called ozone or activated oxygen. O3 will break down odors and other contaminates. The
LightningAir employs a separate O3 generator to achieve this natural process.
According
to the EPA, many pollutants in the typical home or office are at least 10
times higher than in outdoor air. The average American spends 90% of their
time indoors.
A Person Takes Over 20,000 Breaths Each Day
Have you ever walked into someone’s home and noticed an odor that you
are not accustomed to? Odors are constantly created in the spaces where we
live. Finding a simple solution to clean air is not always easy.
LA2 LightningAir
Plus For the Home
LightningAir
Plus Industrial
|
